Energy Minister Mahendra Bahadur Shahi has directed the Nepal Electricity Authority (NEA) to prioritize customer service. Shahi ordered the power utility to make arrangements so that customers from all distribution centres would be able to lodge complaints about the service round the clock.
“You must have the arrangement in place within a couple of days,” Shahi told a programme organised by the NEA to mark its 32nd anniversary. “I am arranging a hotline number at the ministry which NEA customers can call to file a complaint. The ministry will intervene immediately to address such grievances.” (PR)Published: 2017-08-18 08:05:06