According to the PMO, the no performers are Higher Secondary Education Board, Ministry of Science, Technology and Environment, Ministry of Youth and Sports, Ministry of Defence, National Planning Commission and Office of the Public Procurement.

Similarly, the Ministry of Urban Development, Ministry of Local Development, Ministry of Labour and Employment, Tribhuvan University, Ministry of Physical Planning and Works, Ministry of Forest and Soil Conservation, National Vigilance Centre, Ministry of Information and Communication, Ministry of Land Reform and Management have less than 75 percent performance record in terms of addressing grievances. Home Affairs and Education ministries received the highest number of complaints and were followed by Local Development, Physical Infrastructure and Transport, Finance, Commerce and Supplies and Labour and Employment ministries during the period at Hello Sarkar, a grievance handling mechanism established by the Baburam Bhattarai-led government on November 3, 2011.

Hello Sarkar since its establishment received 33,600 complaints from service seekers and claimed that 32,382, or 96 percent, of them were settled, officials said. PMO Secretary Shanta Ranj Subedi, meanwhile, said the government is planning to expand the grievance handling service in all five regions.

PMO officials said Hello Sarkar basically receives complaints such as delayed service at government offices, civil servants seeking money or additional fee, government offices' failure to address service seekers' complaints, difficulties caused by load shedding, problems in transformers and mobile networks. Other frequently registered grievances include carelessness of teachers in rural areas, school budget misuse, delayed university exam results, errors in mark sheets, universities’ failure to address grievances, irregularities in foreign employment sector, expensive food prices at highway hotels and complaints related to local development agencies.