Miscellaneous
NRA formulates plaint registration procedure
The National Reconstruction Authority has decided to establish grievance management committees at various levels to hear and address people’s concerns about reconstruction of physical infrastructure.The National Reconstruction Authority has decided to establish grievance management committees at various levels to hear and address people’s concerns about reconstruction of physical infrastructure.
Grievance registration and collection will be started at the local level, according to the NRA.
The new procedure allows the metropolitan, sub-metropolitan and municipal corporations to collect grievances from victims seeking help for reconstruction.
NRA CEO Govind Raj Pokharel said that the procedure was formulated in order to cater to severely affected victims effectively by plugging the loopholes.
“Implementation of this plan will mean quake-affected people do not have to come to the Capital just for registering complaints,” he said.
The NRA has introduced the procedure based on the findings of a study carried out by HERD International, which showed problems in complaint registration and grievance redressal.
The committees at rural municipalities and municipalities will be headed by ward chiefs.
According to the NRA, after the implementation of the mechanism, most of the issues will be addressed at the local level, making it more convenient for people.