Six govt agencies handled no grievances at all: PMO

  • hello sarkar
- POST REPORT, Kathmandu

Dec 4, 2014-

Six government agencies have recorded zero performance on the grievance settlement index forwarded to them by Hello Sarkar, an official at the Prime Minister’s Office said on Thursday, releasing the grievance settlement status of various government offices from October 18 to November 18.

According to the PMO, the no performers are Higher Secondary Education Board, Ministry of Science, Technology and Environment, Ministry of Youth and Sports, Ministry of Defence, National Planning Commission and Office of the Public Procurement. Similarly, Urban Development, Local Development, Labour and Employment, Forest and Soil Conservation, Information and Communication and Land Reform and Management ministries as well as Tribhuvan University and National Vigilance Centre have less than 75 percent performance record in addressing grievances.

Home Affairs and Education ministries received the highest number of complaints and were followed by Local Development, Physical Infrastructure and Transport, Finance, Commerce and Supplies and Labour and Employment ministries during the period at Hello Sarkar, a grievance handling mechanism established by the Baburam Bhattarai-led government on November 3, 2011.

Hello Sarkar since its establishment received 33,600 complaints from service seekers and claimed that 32,382, or 96 percent, of them were settled, officials said.

PMO Secretary Shanta Raj Subedi, meanwhile, said the government is planning to expand the grievance handling service in all five regions.

Officials said Hello Sarkar basically receives complaints such as delayed service at government offices, civil servants seeking money or additional fee, government offices’ failure to address service seekers’ complaints, difficulties caused by load shedding, problems in transformers and mobile networks.

Other frequently registered grievances include carelessness of teachers in rural areas and school budget misuse.


Published: 05-12-2014 09:15

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