Success is about being consistent
- strictly business
Apr 25, 2016-Pranaya Ratna Sthapit, Deputy General Manager at Samsung Electronics-Nepal, has had a long career that has seen him work for some of the big multi-national companies operating in Nepal. In this interview with Sanjit Pradhananga, he speaks about the keys to his success and on how to keep employees happy, energised and productive. Excerpts:
How has your journey in the corporate world been so far? How challenging has it been?
In my 15-year career, I have had the opportunity to work for several multi-national corporations(MNCs) based out of Nepal which has availed me the opportunity to work with professionals from different backgrounds from all over the world. That really helped me sharpen my skills. MNCs also have a culture of openness and integrity and those are values I have internalized as well. The process-oriented nature of these companies is what set them apart: maybe it is easy to perform a job perfectly at one instance,
but you have to able to repeat those results over and over again consistently. That translates into your career as well: in order to become successful, you need a lot of persistence and dedication. It is all about being able to replicate great work over and over again.
Do you feel that the Nepali work ethic is in sync with values that drive multi-national corporations?
I think more than the problem of values, it is the uncertainties that always surround the Nepali economy that really take the toll. We are well aware of the infrastructure and the energy problems that the country has and it often times restricts us from keeping the commitments that we have undertaken. When this happens, the momentum the employees have gathered is broken and that’s where the laid-back attitude creeps in; not by default but because of the surrounding circumstances.
What are some of the challenges you have come across while managing a predominately Nepali team in a MNC?
Comparatively, Nepal has a small economy and the corporate culture is still evolving here. There are currently only a handful of companies who provide their employees with the opportunity to gain the level of exposure and experience needed to stay at par with global practices. The new generation, however, is more equipped and informed and they constantly stays in sync with global trends and best practices. This is a good sign, and hopefully soon we can bridge that gap significantly.
What pointers do you have for other Nepali managers with regards to keeping their team motivated, focused and productive?
For anyone to be motivated and happy, it is important that they have to have a sense of achievement and performance. They need to have clarity about their place in the organisation and what results are expected out of them. Within an organisation, open communication and timely information sharing is absolutely critical. If employees don’t know the bigger picture, they get lost and feel sidelined. On the other hand, they become involved and motivated when they see the larger vision and their role in it. Another very important thing is to ‘catch them doing right things’. That means recognize or praise the good work that employees are performing. This can make them feel proud and motivated and at the same time it sets example for all the others too.
What advice do you have for those just setting out in their careers?
Get your hands dirty at an early stage of your career! Once you move up you in your career, you won’t get the same chances again. I feel these days once someone has done their MBA, they expect instant success, but it does not work like that. You have to start from the ground-level and learn all the basics. Once you are well-versed in the basic things, it becomes easier to plan bigger things from that strong foundation.
It is also very important to grasp the values and culture of the organisation that you are working in. If you can’t do that, it becomes very hard to adapt and to succeed.
And lastly, don’t give up or change careers in a hurry! In order to learn you have to be persistent. Life and careers are a constant learning process. I am still learning new things every day. To be successful you have to approach things with an open mind and in that process you can learn grow.
Retaining Your best Employees
Great employees create freedom, multiply your efforts, and increase your bottom line. However, bad employees steal your energy, take your time, and can close the doors to your business. Knowing how impactful employees are you should focus your attention on getting and retaining top talent. To keep your awesome employees make sure you focus on these five keys.
Fire low performers
Keeping bad employees around just anger and cause good employees to disengage or leave. It does not help the slackers, and it doesn’t serve you well either. People that are skilled and work hard want to work with other high achievers. Your company must remove employees who are not meeting the standards that you have set to retain your best employees.
An environment of performance not length of service fosters a culture that high achievers love. Too often companies give raises off of time of service rather than on how well an employee is performing. Make it plain what you expect, and what the winning measurement is. Give raises to those that are achieving and surpassing your expectation. Performance as the measurement for promotion keeps great employees engaged and striving towards constant improvement.
Care about them personally
To decrease turnover and increase the length of time employees work for you, you need to care about them. Often entrepreneurs can get focused on the grand vision of what they are building and forget the individuals that are helping them build their business. Personal connection is one key to getting people to stick around longer, enjoy their work, and help spread your message. Care about your employees to get and retain the best possible team members.
Open and honest work environment
Over communication is needed for a healthy work environment. Nothing breeds distrust faster than secrets. It is tempting to try and hide challenges, but this will only degrade trust. Top talent wants to feel a part of something bigger and the only way this can be accomplished is through open and honest communication. You must set up a safe space to communicate disagreements and hardships. The more employees feel that you are listening to them the more they will buy into your mission. Communicate open and honestly to keep your star employees engaged and fighting for your company.
Opportunity to grow with your company
If you are doing your job as the leaders of a company, a lot of your staff should grow to a point where they need to move up, or they are going to move out. Company growth and the ability to promote from within will help your company retain its brightest stars. As you retain your best employees, company growth will begin to increase, allowing more space for employees to move up the chain. Growth personally translating into business growth is the cycle that providing room for advancement can cause. Communicate and create opportunities for growth with your company and you will extend the time your best employees stay with your company.
Published: 25-04-2016 07:35