Print Edition - 2018-07-23 | escalate
Seven Key Management Skills
- A successful manager, one whom others want to follow, performs the following actions effectively:
Jul 23, 2018-
• Builds effective and responsive interpersonal relationships. Reporting staff members, colleagues and executives respect his or her ability to demonstrate caring, collaboration, respect, trust, and attentiveness. They depend on this manager to treat colleagues with dignity and respect, to keep his word, to exude integrity, and display dependability and character under even the most challenging occurrences and challenges.
• Communicates effectively in person, print, texts, and email. Listening and two-way feedback characterize interactions with others. The manager is also open to receiving feedback from colleagues and reporting staff. He avoids a defensive response and is willing to change his behaviour when the feedback is on target. But, mostly, he understands and acts upon the power of interaction.
• Builds the team and enables other staff to collaborate more effectively with each other. People feel as if they have become more—more effective, more creative, more productive—in the presence of a team builder. She is willing to sit down and problem solve when teamwork or team tasks are not on target and working effectively. She’s able to let employees know directly and candidly when they are impeding the team’s progress.
• Understands the financial aspects of the business and sets goals and measures and documents staff progress and success. This allows the team to feel a sense
of progress, that they are reaching goals and exceeding expectations. People want to know how they are performing against expectations at work.
• Financial and other goals let them know. Painting a picture that employees can agree on is effective for noting progress when numerical goals don’t exist. Good managers understand and play the appropriate role in creating this picture, feedback, and communication.
• Knows how to create an environment in which people experience positive morale and recognition and employees are motivated to work hard for the success of the business. Understands that she is the most significant factor in whether employees are happy at work. Her interaction with employees sets the tone for the workplace every day.
• Leads by example and sets the pace via her expectations and behaviour. She provides recognition when others do the same. She walks her talk. Employees know that she is the real deal because she says and does the same thing.
• Helps people grow and develop their skills and capabilities through education and on-the-job learning. Brings career pathing to employees so that they continue to grow and develop. Makes employee career and personal development a priority in the workplace. Employees feel as if their manager cares about their careers and progress. This is one of the most significant factors that employees need from work.
Published: 23-07-2018 07:28